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FAQS: Installing and Patching

Clean installation: How do I ensure that I get a clean installation of form·Z?

 

If you are on OS X, you should delete your existing form·Z installation, quit out of all programs (especially including disabling virus software, if any), and reinstall.

 

If you are using Windows, the same method as described for OSX should be sufficient, but if you have a lot third party processes running it is possible that they could interfere. If you want to ensure that this does not happen, or if you are having problems with your installation, delete form·Z, quit all programs, disable virus detection, and install the WIBU driver (if it is not already installed), and the plug or replug your WIBU key, and follow the hardware found wizard if necessary for versions 6.1 or later, also install the Microsoft Visual Runtime from the Windows / Support folder of your form·Z DVD. Then go to Start / Run, type msconfig and click OK. Note your existing startup selection. Then select Diagnostic Startup, click OK, and restart. When the System Configuration utility appears, check Don't Show... and click OK. Then install form·Z, and ignore the error about. When complete, select Start / Run, click OK to run msconfig again, select your previous startup selection, click OK and restart once more.

 

You can get further instructions and illustrations for the Windows instructions from this link.

 

 

WIBU key: I can not install or run form·Z because it does not recognize my hardware key. What can I do?

 

First you need to make sure that you have the WIBU driver installed (and, as always, virus software should be disabled during this and any other software installation). You can find the WIBU Driver Installer in the Support / WIBU folder of the form·Z CD. Once this driver is installed:

 

On Windows or Vista: Run the WIBU-Key Control Panel from Start / Settings / Control Panels (Windows XP users may need to switch to Classic View to see this). From the Contents Tab, your WIBU key should be listed in the WIBU box tree under My Computer / LPT1 or / USB. If the key is not seen, make sure the port is enabled in the Bios, and make sure that if there is an option to allow the port to go to sleep that this is disabled. For a parallel port key, set the mode to ECP and the address to 378 (also from the Bios). Certain Dell users may need to set the mode to PS-2. If a USB key is not seen locally, unplug and re-plug the key. If you get a Hardware Found Wizard, do not connect to the Internet, and allow Windows to Install Software Automatically. If for some reason Windows is not able to find the driver automatically, browse to C:/Windows / INF / wibukey.inf.

 

If you are still having trouble, unplug the key, go to Add / Remove Programs and Uninstall WIBU, Ignore any errors (if any), reboot the computer, download the latest WIBU driver from this link: to install. (In case WIBU changes its link, go to the Download / Drivers section of our web site: then click on English below WIBU.) Again, make sure that virus software is disabled when installing. If the key is a USB key, connect this after the installation completes, and follow the Hardware Found Wizard as above, if necessary.

 

On Mac’s OS X: Run the WkConfig program (from Applications / WIBU-Key) and verify that it sees the key as a local key. If you are still having trouble, download and install the latest WIBU driver from this link:. (In case WIBU changes its site, click on English below WIBU from this link: within the form·Z website.) Again, make sure that virus software (if any) is disabled when installing, restart the computer if necessary, and retest these instructions.

 

See also the “WIBU network keys” FAQ for details on network keys.

 

 

 

Install Code: I cannot install form·Z because it says that I have the wrong installation code. What should I do?

 

First, verify that the install code you are using is for your serial number and for your specific version. For example, a 5.0 install code will work to install 5.0.0 through 5.0.6, but it will not work for a 5.5 version, as this will require a new install code. Next, check that you can tell the difference between the letter I as in India, vs. the number 1. (The 1 will have a Serif.) Finally, note that the form·Z install code only uses the numbers 1-9, so there are no number 0's. If it looks like a 0, it is the letter O as in Oscar.

 

If you continue to have any problems, please call or email our support staff at 614 488-8838, or support@formz.com, and let us know your serial number, version, and install code that you are trying to use so we can help you further.

 

 

 

WIBU network keys: How do I install a WIBU Network Server and connect clients from the same or different subnets?

1. Make sure that the WIBU software was installed with virus software disabled. (Virus software active when installing other software will frequently lead to corrupted software that does not work properly.)

2. Verify that the Network key is connected to the server and not the Back-up key.

3. Verify that the server sees the key locally and as a network key:

    

   • Windows: On the WIBU server, run the WIBU-Key Control Panel from Start / Settings / Control Panels (Windows XP or Vista users may need to switch to Classic View to see this). From the Contents tab, your WIBU key should be listed in the WIBU Box Tree under My Computer / LPT1 or / USB. If the key is not seen, make sure the port is enabled in the Bios, and make sure that if there is an option to allow the port to go to sleep that this is disabled. For a parallel port key, set the mode to ECP and the address to 378. If a USB key is not seen locally, unplug and re-plug the key. If you get a Hardware Found Wizard, allow Windows to Search Automatically to find its driver (if asked whether to connect to the internet, select No, Not This Time). If Windows is not able to find the driver automatically, browse to C:/Windows / INF / wbukey.inf.

   Once Windows identifies the key as a local key, double-click on Network from the WIBU box tree (from below where the key shows as a local key). WIBU will then scan the network and the name of the server and an icon for the key should appear below network. If not, Start, or Re-start the WIBU Network Program or Service from Start / Programs / WIBU, or the Services Administrative tool. Double-click Network again from the WIBU box tree. If it still does not show properly, make sure that port 22347 is not being blocked by a Firewall for either TCP or UDP.

    

   If you are still having trouble, go to Add / Remove Programs and Uninstall WIBU, Ignore any errors (if any), reboot the computer, and install the latest WIBU driver from this link: (and in case WIBU changes its site, click on English below WIBU from this page) Again, make sure that virus software is disabled when installing. If the key is a USB key, connect this after the installation completes, and follow the Hardware Found Wizard. Finally, start WIBU Network Program or Service, and verify that the Server shows under Network from the WIBU box tree.

   • OS X: Run the WkConfig program on the WIBU server (from Applications / WIBU-Key) and verify that it sees the key as a local key. Click on the Server tab of the WkConfig program, check Start Daemon on Boot, quit WkConfig, and reboot the computer. If this is working properly, return to the Contents tab of the WkConfig program and click on the Find Server button (magnifying glass icon). Next to "Computer:" change Local to the IP address of your server, and verify that the key still shows next to WIBU-BOX. If it does not appear, make sure that Port 22347 is not being blocked by a Firewall for either TCP or UDP.

   If you are still having trouble, download and install the latest WIBU driver from this link. (In case WIBU changes its site, click on English below WIBU from this link) Again, make sure that virus software (if any) is disabled when installing, restart the computer if necessary, and retest the instructions in the previous paragraph. 

 

4. Once the Server is serving the licenses properly, see if the Client computer is able to see the key:

    

   • Windows: Run the WIBU-Key Control Panel and double-click on Network from the WIBU box tree (from below Desktop / My Computer / LPT1) to search for the WIBU Network Server. WIBU will then search the network and the name of the server and an Icon for the key should appear below Network. If not, click on the Network tab of the WIBU-Key Control Panel, enter the IP address of the Server in the WkLan Server Search List, click Add, and click Apply. Make sure that Port 22347 is not being blocked by a Firewall, then click on the Contents tab of the WIBU-Key Control Panel and again double-click on Network to search for the WIBU Network Server.

    

   • Also, if you need to specify the Server IP address in the WkLAN Server Search List, WIBU will store this for the specific user by default. If you need to set this for multiple users on the same computer, make sure that you have at least Version 5 of the WIBU driver installed, click on the Network tab of the WIBU Control Panel, and change User Specific to Machine Specific, from the pop-out menu on the left side.
     

    

   • OS X: Run the WkConfig program on the Client and click the Find Server button (magnifying glass icon). Next to Computer: change Local to the IP address of your server (if necessary) and verify that a key number shows next to WIBU-BOX. If it still does not find the server, click on the Client tab, enter the IP address of your server in the ordered list of WkLAN Servers and click Save. Again check to see if WIBU sees the server. If it does not, download and install the latest WIBU driver, run the WkConfig program, and check again.

 

5. form·Z supports both WIBU Network and Sassafras KeyServer network licensing. If you are trying to install form·Z using WIBU Network AND you have KeyAccess installed, this could cause a conflict. In this case, you can either temporarily uninstall KeyAccess and then install form·Z, or you can install form·Z using the WIBU key connected locally. Once form·Z is installed, you can then either re-install KeyAccess or return the key to the WIBU Network Server, and restart the WIBU Network Program, Service, or Terminal Window. You will then need to use the formz_key.txt to tell form·Z to ignore Sassafras and look for WIBU Network only. To do this, create a plain text document, name it exactly formz_key.txt, edit it, enter wknet-only on the first line, save the file, and place it in the form·Z Support folder inside your form·Z application folder.

    

   Note also that if you need to install form·Z on many computers, you can either Clone or Ghost these computers, or you can simply copy the form·Z folder. (First make sure that you have a CLEAN INSTALL and that you have PATCHED to the latest version.) This will work on both Mac and Windows. On Mac and Windows you will need to install the WIBU driver on each client and with form·Z 6.1 and later you will also need to install a Microsoft component on Windows, which you can find in the Windows / Support folder. You can manually create a shortcut / alias to the program on your desktop, in your Dock (OS X) or in your Start menu (Windows). Also on Windows, you will probably want to associate the FMZ filetype with the application via the Windows Explorer / Tools menu / Folder Options / File Types tab. There you can Add or Edit the FMZ filetype and specify that it Opens With the form·Z application that you have copied. (Note that Windows frequently does not associate filetypes properly if you simply right-click a file and select Opens With / Always Use this Program.)

 

6. By now you should be up and running properly. If you are having any problems after following the above steps, please call our technical support at (614) 488-8838 between 9-6 EST, or send an email to support@formz.com. Please document everything that you have done with sufficient detail, and include relevant screen captures and your serial number with your email (or have these answers if you call).

 

Patching: How do I patch form·Z, or why do I get an error while patching?

 

Version 6 of form·Z introduced an "automatic update" feature that is accessed from Edit / Preferences / Updates. Simply click Check Now For Updates, and the correct update will be downloaded and installed for you (if one is available).

 

Users of previous versions, or version 6 users that do not have a direct internet connection on their form·Z station should check this site. If you have any trouble with this, try disabling your firewall temporarily and/or check with your IT person to make sure they allow FTP transmission.

 

Select the version of form·Z that you wish to patch (including whether this is for Windows or Mac and possibly including the language for your version of form·Z). This will give you a list of all versions of form·Z that can be patched to this updated version. Select the patch for your version, making sure that you select the exact "patch from" version, and that you specify whether your version is form·Z (FZ) or RenderZone (RZ) (or RadioZity(RR) for versions prior to 6.5). While the FZ version is available in Single Processor mode only, RZ and (RR) are available for Single Processor (SP) and Multi-Processor (MP) versions, so you need to make sure that you download the right patch for your version. If you are unsure which version of form·Z you have installed, you can get this information by looking at the upper left corner of the form·Z Start-up screen, which you can also view by selecting About form·Z from the form·Z menu (OS X) or the Help menu (Win). (With version 6.5 or later do not worry about the SP/MP distinction).

 

From the patches page, you also need to download the patcher program (from the upper right corner of the web page for your patch version). Once you have downloaded and decompressed these files, you will have a Patcher Folder. Open this folder and run the Patcher program. This will then ask you to Select the Patch File. (This is the patch file that you downloaded per above.) Note that it is very important to select the right patch file, and selecting the wrong patch file for your version will result in errors (such as "can't find ___ file... (Wrong Source File"). For example if you have a RenderZone single processor version, you will then select the RZ_x.x.x_x.x.x.pat file, where the first x.x.x corresponds to your version of form·Z.

 

Next you will be prompted to Select the File to Patch. This refers to the form·Z or RenderZone (or RadioZity for older patches) application that you currently have installed. Navigate to the folder where you installed it (by default in the Applications /form·Z folder on OS X, or Program Files /form·Z on Windows) and select the application. The patcher program will then patch all necessary files inside this folder. If you have a clean installation of form·Z and you have used the right patch file, then you should not get any errors during the patching process, and when you run form·Z afterwards, you should note the updated version from the form·Z startup / about screen.

 

If you do encounter any errors while patching, this could result from a corrupted version of form·Z, or from use of the wrong patch file. First verify that you do have the correct patch file per the above instructions. If it is not the right patch file, you may be able to download the correct patch file and then apply this. If this does not work, then delete form·Z, perform a CLEAN INSTALLATION of form·Z, and apply the correct patch.

 

 

Uninstall: How do I uninstall form·Z?

 

Unlike many Windows programs, form·Z basically "lives" inside of its folder. Therefore you can simply delete the form·Z folder from either OS X or Windows. On Windows, you can also use Add/Remove program files to uninstall form·Z if you like. You can also delete the form·Z Preference files, which are all contained in the AutoDesSys folder. On Windows this is located in: C:\Documents and Settings\[USER]\application data\ (If you do not see application data, go to the Tools Menu of Windows Explorer, select Folder Options, click the View tab, and select Show Hidden Files and Folders.) On OS X, go to HOME \ Library \ Preferences (where HOME = Hard Drive \ Users \ [YOUR LOGIN NAME]).

 

If you want to remove WIBU as well, you can use the Add / Remove Programs Control Panel to do this (Win) or the WIBU uninstall utility (OS X).